Privacy Policy for Pet Sitter Copilot

Last Updated: December 15, 2024

Thank you for visiting Pet Sitter Copilot ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, and protect your personal and non-personal information when you use our website located at https://petsittercopilot.com (the "Website") and our pet sitting automation services.

By accessing or using the Website and our services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the Website or our services.

1. Information We Collect

1.1 Personal Data

We collect the following personal information from you:

Name: We collect your name to personalize your experience and communicate with you effectively.
Email: We collect your email address to send you important information regarding your subscription, AI-generated drafts, updates, and communication.
Payment Information: We collect payment details to process your subscription securely. However, we do not store your payment information on our servers. Payments are processed by trusted third-party payment processors (Stripe).
Pet Sitting Service Data: We collect information about your pet sitting services, rates, availability, and preferences to provide personalized AI responses and capacity management.

1.2 Third-Party Account Integration

To provide our services, we may access limited data from your connected accounts:

Rover Account Data: We access your Rover messages and booking information to generate AI responses and manage capacity (with your explicit permission).
Google Calendar Data: We access your calendar information to sync bookings and manage availability (with your explicit permission).

1.3 Non-Personal Data

We may use web cookies and similar technologies to collect non-personal information such as your IP address, browser type, device information, and browsing patterns. This information helps us to enhance your browsing experience, analyze trends, and improve our AI services.

2. Purpose of Data Collection

We collect and use your personal data for the following purposes:
- Processing your subscription and providing customer support
- Generating AI-powered responses to pet sitting inquiries
- Managing your booking capacity and calendar synchronization
- Sending service notifications and updates
- Improving our AI algorithms and service quality
- Analytics and service optimization

3. Data Sharing

We do not sell, trade, or rent your personal information to others. We may share your data only in the following circumstances:
- With trusted third-party service providers (payment processors, cloud hosting) necessary for service delivery
- When required by law or to protect our legal rights
- With your explicit consent for specific integrations (Rover, Google Calendar)

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal data only as long as necessary to provide our services or as required by law. You may request deletion of your data at any time by contacting us.

6. Children's Privacy

Pet Sitter Copilot is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the email address provided below.

7. Your Rights

You have the right to:
- Access, update, or delete your personal information
- Opt-out of marketing communications
- Disconnect third-party integrations
- Request a copy of your data
- File a complaint with relevant data protection authorities

8. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and we may notify you via email about significant changes.

9. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy, you can contact us at:

Email: support@petsittercopilot.com

For all other inquiries, please visit our Contact Us page on the Website.

By using Pet Sitter Copilot, you consent to the terms of this Privacy Policy.